Refund and Cancellation Policy

This Refund and Cancellation Policy applies to all course purchases made by Learners on the AdlerNext Learning platform (www.adlernext.in), owned and operated by AdlerTech Innovations OPC Pvt. Ltd. By purchasing any course on the Platform, the Learner agrees to the terms set out below.

Learners may request a refund within 7 calendar days from the date of course purchase, provided the eligibility conditions in Clause 2 are met.

No refund requests shall be entertained after expiry of the 7-day window, except where required under applicable consumer protection law.

A refund request will be considered valid only if:

• Course content consumption, including videos watched and assignments accessed, is below 25% of total course content.
• No Certificate of Completion has been issued for the course.
• The request is raised through the Platform's official support channel with the order or transaction ID.
• Refund requests citing course quality concerns will be reviewed alongside the course's learner ratings and Instructor compliance record.

Refunds shall not be provided in the following cases:

• Course content consumption exceeds the 25% threshold.
• A Certificate of Completion has already been issued.
• The course was purchased under a promotional or discounted offer explicitly marked non-refundable at checkout.
• The Learner's account has been suspended for violation of the Terms of Use.
• Corporate or bulk batch training enrollments, unless otherwise agreed in a separate written agreement with the corporate client.

Approved refund requests will be processed within 7 to 10 business days from the date of approval and credited to the original mode of payment.

Refunds shall be net of any payment gateway charges actually incurred, where such charges are non-recoverable by the Company.

The Company will notify the Learner via email or in-app notification upon approval or rejection of a refund request, with reasons for rejection where applicable.

If a course is delisted or an Instructor account is suspended, including due to course ratings falling below the 3.5 threshold under the Instructor Agreement, after a Learner's enrollment, the Company shall, at its discretion, either provide the Learner access to an equivalent alternative course or issue a full refund for the unconsumed portion of the course, regardless of the 7-day window or consumption threshold in such cases.

Learners may cancel an enrollment at any time; however, eligibility for a monetary refund remains governed strictly by Clauses 1 to 3 above.

Learners are encouraged to raise refund requests through Platform support before initiating any bank or card chargeback. Unauthorized chargebacks may result in account suspension pending investigation.

Refund requests can be raised through the Help and Support section on www.adlernext.in or by writing to [support@adlernext.in] with the order ID and reason for the request.

The Company reserves the right to amend this Refund and Cancellation Policy at any time, with changes effective upon posting to the Platform and applicable to purchases made thereafter.